Shipping &
Delivery FAQ
General FAQ
Here you’ll find quick answers about placing orders, shipping, and delivery—so you can shop your favorite ZO Skin Health products with confidence and ease.
Can I cancel my order after placing it?
Because we process orders immediately, we’re unable to cancel once they’re placed. However, once your order arrives, you can return it by contacting hello@harmonyclinic.online
How secure is my order information?
We follow strict security measures to protect your personal information, both online and offline. Please see our Privacy Policy for more details.
Can I track my delivery?
Yes. Once Royal Mail (or another carrier) has your order, you’ll receive tracking details via email.
Has my order been dispatched?
You’ll receive an email notification as soon as your order has been shipped.
When will I receive my order?
Orders usually arrive within 1–3 working days. Please allow extra time during bank holidays, public holidays, or for reasons beyond our control (e.g., stock delays).
If your order hasn’t arrived 7 days after dispatch, please email hello@harmonyclinic.online or call 0333 335 6805
.
What if I’m an international customer?
Please contact our customer service team by filling out our Contact Us form for guidance on purchasing ZO® Skin Health products in your country.
Three Steps to
Skin Confidence
Clinical Consultation
Book a video consultation with our specialist medical skincare team.
Prescribed Regime
A tailored treatment plan with evidence-based, medical-grade products delivered to your door.
Ongoing Care
Continuous monitoring and support from your dedicated skincare clinician to ensure long-term results.