Terms & Conditions

Terms & Conditions – Harmony Clinic Online

Effective Date: 01/06/2025

By accessing our website, booking a consultation, or purchasing from our store, you agree to the terms below. Please read them carefully.

1. Who We Are

Harmony Clinic Online

24 Mayfield Close
Kempston
Bedford
MK42 8UP

Email: jo@theharmonyclinic.co.uk
Phone: 07716 331255

ICO Registration: 00016135725

2. Website Use

By using this website, you agree to:

• Use it for lawful purposes only

• Not attempt to disrupt or hack the site

• Respect all copyright, trademarks, and intellectual property

We reserve the right to change or withdraw parts of the website without notice. Content is for general information and does not constitute medical advice.

3. Online Skin Consultations

When booking a consultation, you agree to:

• Provide honest and accurate medical and personal information

• Only share photographs if you consent to them being used for assessment

• Understand that recommendations are based on the information you provide

Our online skincare advice is given by qualified professionals but does not replace face-to-face medical care. If we believe your case requires in-person assessment, we will inform you.

We reserve the right to decline consultations where safety or suitability is in question.

4. Medical Disclaimer

All product and treatment recommendations are made based on professional judgement and the details you provide. Outcomes vary by individual and cannot be guaranteed.

If you are pregnant, breastfeeding, have a serious skin condition or are taking medication, please inform us before using any products or beginning treatment.

5. Product Orders

We sell medical-grade skincare and aesthetic products online. By purchasing, you agree to:

• Use products as directed

• Not share prescription-only items with others

• Understand that some products may require a consultation before being dispensed

Dispatch & Shipping

• Orders placed before 1pm (Mon–Fri) will be dispatched the same day (subject to stock).

• Orders received outside of these times on these days will be shipped the next business working day.

• Orders received on weekends and bank holidays will be shipped on the next business working day

• Orders over £100 qualify for free tracked delivery within the UK.

• International shipping is available to selected countries.

Returns & Refunds

• You must notify us within 48 hours of receipt if you wish to return an item.

• Products must be unused, unopened, and in original condition to be eligible.

• We cannot accept returns of opened or used products for hygiene reasons.

• Refunds are processed upon receipt and inspection of the return, minus shipping costs.

6. Pricing & Payment

All prices are listed in GBP (£). We reserve the right to change prices at any time. Payment is required in full before dispatch or service delivery. We can accept payment using the following types of cards:

Visa
Mastercard
American Express
PayPal

7. Intellectual Property

All content, branding, and imagery on this website is the property of The Harmony Clinic and may not be copied, distributed, or reused without permission.

8. Limitation of Liability

While we strive to provide safe, evidence-based skincare, The Harmony Clinic will not be liable for:

• Delays or interruptions in website access

• Product misuse or failure to follow instructions

• Personal injury or reactions resulting from undisclosed medical history or allergies

Your statutory rights as a consumer are not affected.

9. Privacy

Your privacy and data protection rights are important to us. Please see our full Privacy Policy for details on how we collect, store, and use your personal data in accordance with the UK GDPR and Data Protection Act 2018.

10. Governing Law

These Terms & Conditions are governed by the laws of England and Wales. Any disputes shall be handled in the English courts.

11. Contact Us

If you have any questions about these Terms or your rights as a customer, please contact:

Joanne Miller
Clinic Director, Harmony Clinic Online

Email: jo@theharmonyclinic.co.uk
Phone: 07716 331255

Address:

24 Mayfield Close
Kempston
Bedford
MK42 8UP